Dear Mary,
Thank you again for your continued support as we work through our recent cybersecurity incident. We believe transparency is essential and would like to share several important updates with our best customers.
Your Personal Information
At this time, we can share that our investigation has found no indication that customer data was compromised by the recent cybersecurity incident. The security and integrity of your data is our top priority. If at any point in the future we determine that personal data has been compromised, we commit to contacting those impacted directly.
Your plum PLUS Membership
Many of you have asked questions related to your plum PLUS membership, and we are happy to share the following:
- All plum PLUS memberships, regardless of expiry date, will be extended by one month from current expiry date per individual. This is our gift to you.
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Any plum points that expired in February will have their expiration date extended by one month to March 31, 2023.
- All February Birthday Coupons will be extended to March 31, 2023.
Please visit indigo.ca/pages/faqs to learn more.
The In-store Experience
We look forward to seeing you! Our stores are open and accepting cash, debit, credit, and gift card transactions.
We are now accepting exchanges and returns in stores. If the 30-day exchange or return timeline for your purchase expired between February 8 - 15, 2023, you will have until February 21, 2023 to return your items in store.
A Browsable Indigo.ca
We are working hard to provide our seamless online experience to you once again. As part of this, we are pleased to share a new temporary online home for you to explore at indigo.ca.
This browsable-only experience will include a selection of our bestselling books and lifestyle products, FAQs, and a store locator. See something you love? Please visit us in stores.
We’re here to support you and will continue to provide updates as more information becomes available.
If you have any questions or concerns, please contact service@indigo.ca.
Sincerely,
Team Indigo